Legal Notice
Terms of use
This section includes information users are required to know about the terms and conditions of Access and use of this website for the purposes provided in Law 34/2002 Information Society Services and Electronic Commerce and the State Telecommunications:
Brand name: SOLUCIONEC
Fiscal address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain)
Email: info@solucionec.com
Phone: 664 26 34 36
-› 1. WHAT YOU CAN EXPECT FROM US: which describes how we provide and develop our services under www.solucionec.com or any of our sub-domains to consulting services and digital design, entertainment and games that may include own advertising and sponsorship.
-› 2. CONDITIONS OF ACCESS AND USE OF THE WEBSITE: Access to this website is the sole and exclusive responsibility of users and implieas acceptance and knowledge of legal warnings, conditions and terms of use contained herein. SOLUCIONEC reserves the right to introduce, at any time, any changes and modifications it considers appropriate and believes necessary for th website, without any need for prior notice.
-› 2.1 RESPONSIBILITY FOR THE PROPER USE OF THE WEBSITE AND ITS CONTENTS: The User undertake to make proper use of the website and the utilities supplied to them, in accordance with the law, the present Legal notice, as well as instructions and notices that communicate it.
The User undertakes to use the website exclusively, and all its contents, for lawful and non-prohibited purposes, that do not violate current legislation and/or may be detrimental to the legitimate rights of SOLUCIONEC or any third party, and/or that may cause any damage or prejudice directly or indirectly.
The User undertakes to use the website exclusively, and all its contents, for lawful and non-prohibited purposes, that do not violate current legislation and/or may be detrimental to the legitimate rights of SOLUCIONEC or any third party, and/or that may cause any damage or prejudice directly or indirectly.
For this purpose, the User shall refrain from using any of the contents of the website for illicit purposes or effects, prohibited in this Legal Notice, harmful to the rights and interests of third parties or that, in any way, may damage, disable, overburden, deteriorate or prevent the normal use of the website, computer equipment or documents, files and all kinds of content stored on any computer equipment (hacking) of SOLUCIONEC, of other Users or any Internet user (hardware and software).
In particular, and in a purely indicative and non-exhaustive way, the User undertakes not to transmit, disseminate or make available information, data, content, messages, graphics, drawings, sound and/or image files, photographs, software and, in general, any kind of material that:
- are in any way contrary, disregards or threatens the fundamental rights and public freedoms constitutionally recognized, in International Treaties and in other legislation.
- induce, incite or promote criminal, denigratory, defamatory, violent, or generally against the law, morals and generally accepted good practices or public order.
- induce, incite or promote discriminatory actions, attitudes or thoughts on the basis of sex, race, religion, belief, age or condition.
- incorporate, make available or allow access to criminal, violent, offensive, harmful, degrading, or generally illegal products, elements, messages and/or services against the law, morals and generally accepted good practices or to the public order.
- are false, ambiguous, inaccurate, exaggerated or extemporaneous, so as to induce or mislead its object or the intentions or purposes of the communicant.
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from its owners the authorization necessary to the use they make or intend to make.
- violate the trade secrets of third parties.
- are contrary to the right to honor, to personal and family privacy or to the image of people.
- in any way impair the credit of the SOLUCIONEC or third parties
- violate the rules on privacy of communications.
- constitute, where appropriate, unlawful, misleading or disloyal advertising and, in general, constitute unfair competition.
- incorporate viruses or other physical or electronic elements that may damage or impede the normal operation of the network, computer system or equipment (hardware and software) of the SOLUCIONEC or third parties or that may damage electronic documents and files stored on such computer equipment.
- causes by its characteristics (such as format, extension, etc.) difficulties in the normal operation of the Service.
In accordance with the foregoing, the User undertakes to use the contents made available to Users on the website, understood, without restriction, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes (hereinafter the “Contents”), in accordance with the law, this Legal Notice, other notices, regulations on usage and instructions under their knowledge, as well as with morality and generally accepted good customs and public order, and, in particular, undertakes to refrain from:
- reproduce, copy, distribute, make available or otherwise communicate publicly, transform or modify the contents, unless authorized by the owner of the corresponding rights or is legally permitted.
- suppress, manipulate or otherwise alter the copyright and other identifying data of the rights reserved by SOLUCIONEC or companies of SOLUCIONEC or its owners, fingerprints or any other technical means established for its recognition.
- The User shall refrain from obtaining or even attempting to obtain the content by using means or procedures other than those which, depending on the case, have been made available for this purpose or have been indicated for this purpose on the website where the contents is found or, in general, those that are usually used on the Internet for this purpose, provided that they do not involve the risk of damage or disable the website, services and/or contents.
The User has 15 days from contracting the service to cancel it (for rates that include economic payment). The cancellation supposes the economic return of the total, subtracting the days enjoyed in the contracted plan.
-› 2.2 INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS: The User undertakes to respect the industrial property rights of SOLUCIONEC and of any other third party. The use or granting of access to the website does not imply the granting of any right over the trademarks, trade names or any other distinctive sign used in it.
-› 2.3 DURATION OF SERVICE: When registering, the USER generates an account to which all the information related to his User and behavior is linked. The account has an indefinite validity and the price of the service varies (when applicable) according to the services contracted in the payment cycle that is selected. If any of the payments are not paid on time and in the manner, the User understands that the service may be suspended and they will not be able to access their data until the outstanding balance is paid. Payment with Paypal and/or Direct Debit means an increase of +$1 in the total to be paid. The return of a direct debit payment implies an increase in the total to be paid of +$10.
SOLUCIONEC does not guarantee the availability and continuity of the functioning of the website. When reasonably possible, SOLUCIONEC will first warn of interruptions in the functioning of the website.
Access to the website of SOLUCIONEC has an indefinite duration; however, SOLUCIONEC reserves the right to suspend without prior notice the access to Users that, in its judgment, violate the rules of use of its website and exercise the appropriate legal measures. Access to the website of SOLUCIONEC has an indefinite duration; however, SOLUCIONEC reserves the right to suspend without prior notice the access to Users that, in its judgment, violate the rules of use of its website and exercise the appropriate legal measures.
-› 2.4 EXCLUSION OF LIABILITY: SOLUCIONEC make the maximum effort to avoid any error in the contents of the website, but does not guarantee nor is responsible for possible errors in the contents of the website.
SOLUCIONEC excludes any liability for damages of any nature whatsoever arising from:
The interruption of the operation or the lack of availability of access to the website.
The eventual transmission of elements that negatively affect computer systems. Incorrect display, variation and/or loss of data. SOLUCIONEC is exempt from any economic responsibility and any other nature that may be derived.
The privacy and security in the use of the website by the User, and/or unauthorized access by unauthorized third parties.
-› 3. USE OF COOKIES: SOLUCIONEC may use cookies to facilitate navigation on its website and to know the preferences of the User, allowing their recognition. But the User can configure their computer to accept or reject the cookies received. In addition to following the indications of the different warning screens of the website Cookies policy.
-› 4. PERSONAL DATA PROTECTION: Pursuant to Regulation No 2016/679 of the European Parliament and of the Council as from 27 April 2016, all Users who provide or are going to provide their personal data will be previously informed, in accordance with the provisions of the aforementioned regulation. Through the forms available on the web, personal information will be collected, by marking the corresponding box or checkbox, the User will expressly and freely accept that their personal data be processed for the purpose for which they are requested. For more information, the User can consult our Privacy Policy.
-› 5. LAW AND JURISDICTION: The provision of the service is governed by Spanish law, the Courts of Las Palmas de Gran Canaria being competent, to which the User expressly submits.
-› 6. DISCLAIMER: SOLUCIONEC may exercise its rights, in case of breach of these conditions of use, at the time it deems appropriate. The fact of not exercising them at a specific time does not mean that you renounce them.
Brand name: SOLUCIONEC
Fiscal address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain)
Email: info@solucionec.com
Phone: 664 26 34 36
-› 1. WHAT YOU CAN EXPECT FROM US: which describes how we provide and develop our services under www.solucionec.com or any of our sub-domains to consulting services and digital design, entertainment and games that may include own advertising and sponsorship.
-› 2. CONDITIONS OF ACCESS AND USE OF THE WEBSITE: Access to this website is the sole and exclusive responsibility of users and implieas acceptance and knowledge of legal warnings, conditions and terms of use contained herein. SOLUCIONEC reserves the right to introduce, at any time, any changes and modifications it considers appropriate and believes necessary for th website, without any need for prior notice.
-› 2.1 RESPONSIBILITY FOR THE PROPER USE OF THE WEBSITE AND ITS CONTENTS: The User undertake to make proper use of the website and the utilities supplied to them, in accordance with the law, the present Legal notice, as well as instructions and notices that communicate it.
The User undertakes to use the website exclusively, and all its contents, for lawful and non-prohibited purposes, that do not violate current legislation and/or may be detrimental to the legitimate rights of SOLUCIONEC or any third party, and/or that may cause any damage or prejudice directly or indirectly.
The User undertakes to use the website exclusively, and all its contents, for lawful and non-prohibited purposes, that do not violate current legislation and/or may be detrimental to the legitimate rights of SOLUCIONEC or any third party, and/or that may cause any damage or prejudice directly or indirectly.
For this purpose, the User shall refrain from using any of the contents of the website for illicit purposes or effects, prohibited in this Legal Notice, harmful to the rights and interests of third parties or that, in any way, may damage, disable, overburden, deteriorate or prevent the normal use of the website, computer equipment or documents, files and all kinds of content stored on any computer equipment (hacking) of SOLUCIONEC, of other Users or any Internet user (hardware and software).
In particular, and in a purely indicative and non-exhaustive way, the User undertakes not to transmit, disseminate or make available information, data, content, messages, graphics, drawings, sound and/or image files, photographs, software and, in general, any kind of material that:
- are in any way contrary, disregards or threatens the fundamental rights and public freedoms constitutionally recognized, in International Treaties and in other legislation.
- induce, incite or promote criminal, denigratory, defamatory, violent, or generally against the law, morals and generally accepted good practices or public order.
- induce, incite or promote discriminatory actions, attitudes or thoughts on the basis of sex, race, religion, belief, age or condition.
- incorporate, make available or allow access to criminal, violent, offensive, harmful, degrading, or generally illegal products, elements, messages and/or services against the law, morals and generally accepted good practices or to the public order.
- are false, ambiguous, inaccurate, exaggerated or extemporaneous, so as to induce or mislead its object or the intentions or purposes of the communicant.
- are protected by any intellectual or industrial property rights belonging to third parties, without the User having previously obtained from its owners the authorization necessary to the use they make or intend to make.
- violate the trade secrets of third parties.
- are contrary to the right to honor, to personal and family privacy or to the image of people.
- in any way impair the credit of the SOLUCIONEC or third parties
- violate the rules on privacy of communications.
- constitute, where appropriate, unlawful, misleading or disloyal advertising and, in general, constitute unfair competition.
- incorporate viruses or other physical or electronic elements that may damage or impede the normal operation of the network, computer system or equipment (hardware and software) of the SOLUCIONEC or third parties or that may damage electronic documents and files stored on such computer equipment.
- causes by its characteristics (such as format, extension, etc.) difficulties in the normal operation of the Service.
In accordance with the foregoing, the User undertakes to use the contents made available to Users on the website, understood, without restriction, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes (hereinafter the “Contents”), in accordance with the law, this Legal Notice, other notices, regulations on usage and instructions under their knowledge, as well as with morality and generally accepted good customs and public order, and, in particular, undertakes to refrain from:
- reproduce, copy, distribute, make available or otherwise communicate publicly, transform or modify the contents, unless authorized by the owner of the corresponding rights or is legally permitted.
- suppress, manipulate or otherwise alter the copyright and other identifying data of the rights reserved by SOLUCIONEC or companies of SOLUCIONEC or its owners, fingerprints or any other technical means established for its recognition.
- The User shall refrain from obtaining or even attempting to obtain the content by using means or procedures other than those which, depending on the case, have been made available for this purpose or have been indicated for this purpose on the website where the contents is found or, in general, those that are usually used on the Internet for this purpose, provided that they do not involve the risk of damage or disable the website, services and/or contents.
The User has 15 days from contracting the service to cancel it (for rates that include economic payment). The cancellation supposes the economic return of the total, subtracting the days enjoyed in the contracted plan.
-› 2.2 INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS: The User undertakes to respect the industrial property rights of SOLUCIONEC and of any other third party. The use or granting of access to the website does not imply the granting of any right over the trademarks, trade names or any other distinctive sign used in it.
-› 2.3 DURATION OF SERVICE: When registering, the USER generates an account to which all the information related to his User and behavior is linked. The account has an indefinite validity and the price of the service varies (when applicable) according to the services contracted in the payment cycle that is selected. If any of the payments are not paid on time and in the manner, the User understands that the service may be suspended and they will not be able to access their data until the outstanding balance is paid. Payment with Paypal and/or Direct Debit means an increase of +$1 in the total to be paid. The return of a direct debit payment implies an increase in the total to be paid of +$10.
SOLUCIONEC does not guarantee the availability and continuity of the functioning of the website. When reasonably possible, SOLUCIONEC will first warn of interruptions in the functioning of the website.
Access to the website of SOLUCIONEC has an indefinite duration; however, SOLUCIONEC reserves the right to suspend without prior notice the access to Users that, in its judgment, violate the rules of use of its website and exercise the appropriate legal measures. Access to the website of SOLUCIONEC has an indefinite duration; however, SOLUCIONEC reserves the right to suspend without prior notice the access to Users that, in its judgment, violate the rules of use of its website and exercise the appropriate legal measures.
-› 2.4 EXCLUSION OF LIABILITY: SOLUCIONEC make the maximum effort to avoid any error in the contents of the website, but does not guarantee nor is responsible for possible errors in the contents of the website.
SOLUCIONEC excludes any liability for damages of any nature whatsoever arising from:
The interruption of the operation or the lack of availability of access to the website.
The eventual transmission of elements that negatively affect computer systems. Incorrect display, variation and/or loss of data. SOLUCIONEC is exempt from any economic responsibility and any other nature that may be derived.
The privacy and security in the use of the website by the User, and/or unauthorized access by unauthorized third parties.
-› 3. USE OF COOKIES: SOLUCIONEC may use cookies to facilitate navigation on its website and to know the preferences of the User, allowing their recognition. But the User can configure their computer to accept or reject the cookies received. In addition to following the indications of the different warning screens of the website Cookies policy.
-› 4. PERSONAL DATA PROTECTION: Pursuant to Regulation No 2016/679 of the European Parliament and of the Council as from 27 April 2016, all Users who provide or are going to provide their personal data will be previously informed, in accordance with the provisions of the aforementioned regulation. Through the forms available on the web, personal information will be collected, by marking the corresponding box or checkbox, the User will expressly and freely accept that their personal data be processed for the purpose for which they are requested. For more information, the User can consult our Privacy Policy.
-› 5. LAW AND JURISDICTION: The provision of the service is governed by Spanish law, the Courts of Las Palmas de Gran Canaria being competent, to which the User expressly submits.
-› 6. DISCLAIMER: SOLUCIONEC may exercise its rights, in case of breach of these conditions of use, at the time it deems appropriate. The fact of not exercising them at a specific time does not mean that you renounce them.
Privacy policy
We know how important it is for you to be aware of sharing your information. We take great care of it. Here we describe how we collect, use and share personal information in our website and apps. At SOLUCIONEC, we are committed to keeping your trust and confidence. By using the Services and/or access, you confirm to be informed about Privacy policy, Cookies and Terms of Use as follows:
SOLUCIONEC when accessing personal and third parties data, as the person in charge of the treatment, is obliged to comply with Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Organic Law 15/1999, of December 13, Protection of Personal Data ("LOPD") and its implementing regulations and the European regulations of the General Data Protection Regulation. The User accepts that the personal data that he/she provides (including the options that he/she selects on whether or not accepts the sending of commercial communications) or later while he/she continues to be a user, as well as all the information that is generated while browsing the Website and by the use of the services offered on the Website, are incorporated into our data files. By giving up your data, you consent to the possibility of receiving advertising for all SOLUCIONEC services. If you do not agree that your Personal Data be incorporated into the SOLUCIONEC data file or you do not want us to send you emails or other communications, let us know by clicking here SOLUCIONEC. If you do not, we understand that you accept said information. You may revoke, at any time and without retroactive character, your consent given for the incorporation of your Personal Data to the SOLUCIONEC file by sending an email to the address info@solucionec.com as follows:
A. IDENTIFICATION OF THE 'DATA CONTROLLER': Postal address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain) Email: info@solucionec.com.
B. NOTIFICATION AND CONSENT: By accepting this LEGAL NOTICE, the User is informed and gives his/her free, informed, specific and unequivocal consent for the personal data he/she provides in web pages and/or apps to be processed by SOLUCIONEC. The data requested in the forms of the websites and applications are, unless otherwise specified in the required field, mandatory to comply with the established purposes. Therefore, if they are not provided or are not provided correctly, they will not be able to be attended to, without prejudice to the fact that you can freely view the content of the websites and applications.
C. PURPOSES OF PROCESSING AND DATA STORAGE PERIOD: The websites and applications will process the information provided by the User, in accordance with the following purposes:
- Offer a personalized, quality and stable service.
- Manage user registration on the website and allow user identification.
- Manage the commercial relationship with the user.
- To better understand the needs, tastes and preferences of website users and subscribers and thus design and offer the content, products and services that best suit their interests.
- Design, plan and execute commercial actions using the integrated database of all customers, website users and subscribers for cross-processing with the files of users or subscribers who wish to receive commercial communications from each group, for delimitation and debugging of profiles and the enrichment of the database.
In this sense, Personal Data may be used by SOLUCIONEC to send information about news, events, own or third-party products and services to the user by postal mail, email, phone call, SMS or WhatsApp message. Sometimes we use personal information to display interest-based ads related to features, products, and services that may be of interest to you. Most third-party devices also allow users to modify device permissions (for example, sending notifications). For most devices, those controls are found in the device's settings menu. If you have any questions about how to modify permissions on third-party devices, we recommend that you contact your mobile operator or device manufacturer, as each device may have different permission settings.
The relative personal information provided is a fundamental part of this website and we do not participate in activities for the sale of personal information to third parties. We only share personal information in the ways described below:
- Operations with third parties: we make available to you services, products or applications managed by third parties. For example, the App Store will store app download information in your purchase history.
- Third party service providers: for example, our sponsors may run email campaigns, perform data analysis and statistics, offer marketing assistance and/or offer search results. However, they will not have direct access to personal information, only SOLUCIONEC is the one that executes the requested functions or exclusive access to the personal information necessary for the performance of the function without being able to use it for other purposes. In addition, they must treat personal information in accordance with this LEGAL NOTICE and the applicable legislation on data protection.
- Developers: have access to the profile and other information, can consult, configure preferences or block the profile in case of fraudulent use.
- Company transfers: as we develop our business, companies or services may be acquired that could be disclosed. In the event that SOLUCIONEC or most of its assets are acquired by a third party, the personal information of users would be one of the transferred assets.
- Personal data will be transferred when it is necessary to comply with the law, to comply with a legal obligation of the data controller, to comply with the Terms of Use or security, as well as for any of the legitimizing causes for it in accordance with the regulations for the protection of personal data.
- State tax administration agency: in compliance with the Law, SOLUCIONEC must transfer your data to public administrations when required.
You provide us information in the following cases:
1.- Visit our web pages.
2.- Download the apps available on Android and/or iOS.
3.- Register on the web or applications.
4.- View web videos and content from our social networks (Facebook, Twitter, Instagram, Linkedin and YouTube, among others).
5.-Complete the contact questionnaire on the websites or applications.
By taking the above actions, you are giving us personal information such as name, phone number and payment information. Here are some examples of the information we collect and analyze:
- Internet IP address that you use to connect to the Internet with your computer or other device.
- Profile email and password.
- Information about the computer, device and Internet connection such as device application or browser version and type, browser connection types and versions, operating system or time zone settings.
- The location of the device or computer.
- Information regarding interaction with content, such as content viewing data, streaming, and playback details, as well as network data for streaming quality and downloads, including information about the service provider Internet services.
- Device parameters, such as when a device is being used, application, connectivity data, and any errors or failures.
- The history of web page visits from, through and to our website (including date and time), cookie number, content you have visited or searched for, page response times, download errors, information about the interaction with the page (clicks, page scrolling or number of times the mouse passes over certain elements).
- Telephone numbers or email used to contact our customer service. Some examples of information to which you have access from the user area: personal information (including name, email, telephone, password and communications preferences to cancel).
The processing of the User's personal data will have as its object the specified purposes until the User expresses his opposition or revocation of consent. The User's data will be kept for this purpose for as long as the contractual relationship is in force and, even after, for all the time required by the applicable legislation and until the possible responsibilities derived from the contract prescribe, for the purposes of the formulation, exercise or defense of any claims.
D. TYPE OF DATA PROCESSED: the website and applications will process the following categories of User data: Identification data (name, surname, ID), contact data (postal address, email address, password, telephone), data of personal characteristics (date of birth), data about information of the device through which you access the Internet, its location and IP address; information related to interaction with the content, etc., academic and professional data (training , qualifications, etc.), employment details data (job position, etc.) and/or specially protected data (sexual life or sexual orientation data). In the event that the User provides data from third parties, he declares that he has the consent of the owner thereof and undertakes to transfer the information contained in the LEGAL NOTICE, exempting the Website and its applications from any responsibility in this regard. However, the Website and its applications may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
E. LEGITIMATION OF DATA PROCESSING: the processing of the data of the interested party by SOLUCIONEC to carry out the provision of the contracted services is based on the express and informed consent of the user of a third natural person. On the other hand, the treatment of your data for the sending of commercial communications based on the elaboration of a commercial profile is based on the consent of the LEGAL NOTICE, which you grant when using the service and/or accessing it. The treatment to carry out satisfaction surveys is based on the legitimate interest of the company. The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them without affecting the others.
F. RESPONSIBILITY OF THE USER: the user guarantees that he/she is over 18 years of age and that the data he/she provides is true, exact, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided properly updated, in such a way that it reflects its real situation. He/she guarantees that he/she has informed the third parties who provide their data, if they do so, of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained their authorization to provide their data to SOLUCIONEC for the indicated purposes. He/she will be responsible for the false or inaccurate information that he/she provides in the website and for the damages, direct or indirect, that this causes to SOLUCIONEC or to third parties.
G.- COMMERCIAL AND PROMOTIONAL COMMUNICATIONS: in the event that the User wishes to stop receiving commercial or promotional communications from SOLUCIONEC, he/she can request the cancellation of the service through the link included in the electronic communication or by sending an email to the following email address: info@solucionec.com.
H.- RIGHTS OF USERS (Confidentiality and ARCO Rights): Personal Data will be treated confidentially. For these purposes, SOLUCIONEC will implement the necessary technical, organizational and security measures to avoid alteration, loss, treatment or unauthorized access to said data. When managing credit card data, we comply with the Data Security Standards with the secure payment gateway. We have physical, electronic, and procedural security systems in place in connection with the collection, storage, and disclosure of customer personal information. It is important that you protect yourself against unauthorized access by third parties to your password and to your devices and applications. Users may exercise the rights of access, rectification, cancellation and opposition ("ARCO Rights") limitation of data processing and data portability by writing to SOLUCIONEC, Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain), or to the address info@solucionec.com, with the reference PERSONAL DATA PROTECTION POLICY, clearly indicating your name, surname and postal address and attaching a copy of your ID, passport or other identification document. You can access your data, including name, email and profile data in the 'Your Profile' section. If you have any questions or objections regarding the way we collect and process personal information, please contact us in the contact area. SOLUCIONEC will respond to the request and inform the user about the measures adopted within a month of receipt. Said period may be extended for a maximum of two additional months, if necessary, taking into account the complexity and number of requests, previously informing of said extension. SOLUCIONEC will respond to requests through the same channel used by the user, unless the latter provides otherwise. Likewise, the user may Claim before the Spanish Agency for Data Protection (AEPD), in the website www.aepd.es or by writing to the General Subdirectorate of Data Inspection of the AEPD, calle Jorge Juan, 6- 28001- Madrid, when you consider that SOLUCIONEC has violated the rights that are recognized by the applicable regulations on data protection. We keep your personal information so that you can use the SOLUCIONEC Services continuously and for the time necessary to fulfill the purposes described. Our activities evolve and our LEGAL NOTICE may change. We recommend that you visit us to see the most recent changes. Unless otherwise stated, our current LEGAL NOTICE will apply to all personal information we process about you and your profile. In any case, we are true to our word and in no case would we materially modify our policies or practices to make them less effective in protecting the personal information of our users collected in the past, unless we had the prior consent of the affected users. . The user must provide truthful information regarding her Personal Data and keep these data duly updated, and must communicate any modification that occurs in them through any of the channels indicated above. Users who provide false information may be excluded, without prejudice to other actions that proceed by law. The Website, and the services offered through it, are aimed at people over eighteen (18) years of age. In the event that SOLUCIONEC suspects, is aware at any time or becomes aware that a person under eighteen (18) years of age has registered to use the services offered in the website, it will immediately proceed to cancel the registration and prevent Access or the use of the services by said person. As detailed in this LEGAL NOTICE, we sometimes share personal information with third parties so that they can provide services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, such third party's access, processing and disclosure of personal information will still comply with our Privacy Shield obligations, and we will remain responsible under the Privacy Shield for any breach of such obligations by the third party unless we prove that we are not responsible for the event that gave rise to the damage.
By using or accessing SOLUCIONEC services, both parties confirm their consent to these terms and conditions of the privacy policy.
SOLUCIONEC when accessing personal and third parties data, as the person in charge of the treatment, is obliged to comply with Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, Organic Law 15/1999, of December 13, Protection of Personal Data ("LOPD") and its implementing regulations and the European regulations of the General Data Protection Regulation. The User accepts that the personal data that he/she provides (including the options that he/she selects on whether or not accepts the sending of commercial communications) or later while he/she continues to be a user, as well as all the information that is generated while browsing the Website and by the use of the services offered on the Website, are incorporated into our data files. By giving up your data, you consent to the possibility of receiving advertising for all SOLUCIONEC services. If you do not agree that your Personal Data be incorporated into the SOLUCIONEC data file or you do not want us to send you emails or other communications, let us know by clicking here SOLUCIONEC. If you do not, we understand that you accept said information. You may revoke, at any time and without retroactive character, your consent given for the incorporation of your Personal Data to the SOLUCIONEC file by sending an email to the address info@solucionec.com as follows:
A. IDENTIFICATION OF THE 'DATA CONTROLLER': Postal address: Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain) Email: info@solucionec.com.
B. NOTIFICATION AND CONSENT: By accepting this LEGAL NOTICE, the User is informed and gives his/her free, informed, specific and unequivocal consent for the personal data he/she provides in web pages and/or apps to be processed by SOLUCIONEC. The data requested in the forms of the websites and applications are, unless otherwise specified in the required field, mandatory to comply with the established purposes. Therefore, if they are not provided or are not provided correctly, they will not be able to be attended to, without prejudice to the fact that you can freely view the content of the websites and applications.
C. PURPOSES OF PROCESSING AND DATA STORAGE PERIOD: The websites and applications will process the information provided by the User, in accordance with the following purposes:
- Offer a personalized, quality and stable service.
- Manage user registration on the website and allow user identification.
- Manage the commercial relationship with the user.
- To better understand the needs, tastes and preferences of website users and subscribers and thus design and offer the content, products and services that best suit their interests.
- Design, plan and execute commercial actions using the integrated database of all customers, website users and subscribers for cross-processing with the files of users or subscribers who wish to receive commercial communications from each group, for delimitation and debugging of profiles and the enrichment of the database.
In this sense, Personal Data may be used by SOLUCIONEC to send information about news, events, own or third-party products and services to the user by postal mail, email, phone call, SMS or WhatsApp message. Sometimes we use personal information to display interest-based ads related to features, products, and services that may be of interest to you. Most third-party devices also allow users to modify device permissions (for example, sending notifications). For most devices, those controls are found in the device's settings menu. If you have any questions about how to modify permissions on third-party devices, we recommend that you contact your mobile operator or device manufacturer, as each device may have different permission settings.
The relative personal information provided is a fundamental part of this website and we do not participate in activities for the sale of personal information to third parties. We only share personal information in the ways described below:
- Operations with third parties: we make available to you services, products or applications managed by third parties. For example, the App Store will store app download information in your purchase history.
- Third party service providers: for example, our sponsors may run email campaigns, perform data analysis and statistics, offer marketing assistance and/or offer search results. However, they will not have direct access to personal information, only SOLUCIONEC is the one that executes the requested functions or exclusive access to the personal information necessary for the performance of the function without being able to use it for other purposes. In addition, they must treat personal information in accordance with this LEGAL NOTICE and the applicable legislation on data protection.
- Developers: have access to the profile and other information, can consult, configure preferences or block the profile in case of fraudulent use.
- Company transfers: as we develop our business, companies or services may be acquired that could be disclosed. In the event that SOLUCIONEC or most of its assets are acquired by a third party, the personal information of users would be one of the transferred assets.
- Personal data will be transferred when it is necessary to comply with the law, to comply with a legal obligation of the data controller, to comply with the Terms of Use or security, as well as for any of the legitimizing causes for it in accordance with the regulations for the protection of personal data.
- State tax administration agency: in compliance with the Law, SOLUCIONEC must transfer your data to public administrations when required.
You provide us information in the following cases:
1.- Visit our web pages.
2.- Download the apps available on Android and/or iOS.
3.- Register on the web or applications.
4.- View web videos and content from our social networks (Facebook, Twitter, Instagram, Linkedin and YouTube, among others).
5.-Complete the contact questionnaire on the websites or applications.
By taking the above actions, you are giving us personal information such as name, phone number and payment information. Here are some examples of the information we collect and analyze:
- Internet IP address that you use to connect to the Internet with your computer or other device.
- Profile email and password.
- Information about the computer, device and Internet connection such as device application or browser version and type, browser connection types and versions, operating system or time zone settings.
- The location of the device or computer.
- Information regarding interaction with content, such as content viewing data, streaming, and playback details, as well as network data for streaming quality and downloads, including information about the service provider Internet services.
- Device parameters, such as when a device is being used, application, connectivity data, and any errors or failures.
- The history of web page visits from, through and to our website (including date and time), cookie number, content you have visited or searched for, page response times, download errors, information about the interaction with the page (clicks, page scrolling or number of times the mouse passes over certain elements).
- Telephone numbers or email used to contact our customer service. Some examples of information to which you have access from the user area: personal information (including name, email, telephone, password and communications preferences to cancel).
The processing of the User's personal data will have as its object the specified purposes until the User expresses his opposition or revocation of consent. The User's data will be kept for this purpose for as long as the contractual relationship is in force and, even after, for all the time required by the applicable legislation and until the possible responsibilities derived from the contract prescribe, for the purposes of the formulation, exercise or defense of any claims.
D. TYPE OF DATA PROCESSED: the website and applications will process the following categories of User data: Identification data (name, surname, ID), contact data (postal address, email address, password, telephone), data of personal characteristics (date of birth), data about information of the device through which you access the Internet, its location and IP address; information related to interaction with the content, etc., academic and professional data (training , qualifications, etc.), employment details data (job position, etc.) and/or specially protected data (sexual life or sexual orientation data). In the event that the User provides data from third parties, he declares that he has the consent of the owner thereof and undertakes to transfer the information contained in the LEGAL NOTICE, exempting the Website and its applications from any responsibility in this regard. However, the Website and its applications may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
E. LEGITIMATION OF DATA PROCESSING: the processing of the data of the interested party by SOLUCIONEC to carry out the provision of the contracted services is based on the express and informed consent of the user of a third natural person. On the other hand, the treatment of your data for the sending of commercial communications based on the elaboration of a commercial profile is based on the consent of the LEGAL NOTICE, which you grant when using the service and/or accessing it. The treatment to carry out satisfaction surveys is based on the legitimate interest of the company. The consents obtained for the aforementioned purposes are independent, so the User may revoke only one of them without affecting the others.
F. RESPONSIBILITY OF THE USER: the user guarantees that he/she is over 18 years of age and that the data he/she provides is true, exact, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided properly updated, in such a way that it reflects its real situation. He/she guarantees that he/she has informed the third parties who provide their data, if they do so, of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained their authorization to provide their data to SOLUCIONEC for the indicated purposes. He/she will be responsible for the false or inaccurate information that he/she provides in the website and for the damages, direct or indirect, that this causes to SOLUCIONEC or to third parties.
G.- COMMERCIAL AND PROMOTIONAL COMMUNICATIONS: in the event that the User wishes to stop receiving commercial or promotional communications from SOLUCIONEC, he/she can request the cancellation of the service through the link included in the electronic communication or by sending an email to the following email address: info@solucionec.com.
H.- RIGHTS OF USERS (Confidentiality and ARCO Rights): Personal Data will be treated confidentially. For these purposes, SOLUCIONEC will implement the necessary technical, organizational and security measures to avoid alteration, loss, treatment or unauthorized access to said data. When managing credit card data, we comply with the Data Security Standards with the secure payment gateway. We have physical, electronic, and procedural security systems in place in connection with the collection, storage, and disclosure of customer personal information. It is important that you protect yourself against unauthorized access by third parties to your password and to your devices and applications. Users may exercise the rights of access, rectification, cancellation and opposition ("ARCO Rights") limitation of data processing and data portability by writing to SOLUCIONEC, Avenida Touroperador Air Marin, 2. 35100 San Bartolomé de Tirajana (LAS PALMAS - Spain), or to the address info@solucionec.com, with the reference PERSONAL DATA PROTECTION POLICY, clearly indicating your name, surname and postal address and attaching a copy of your ID, passport or other identification document. You can access your data, including name, email and profile data in the 'Your Profile' section. If you have any questions or objections regarding the way we collect and process personal information, please contact us in the contact area. SOLUCIONEC will respond to the request and inform the user about the measures adopted within a month of receipt. Said period may be extended for a maximum of two additional months, if necessary, taking into account the complexity and number of requests, previously informing of said extension. SOLUCIONEC will respond to requests through the same channel used by the user, unless the latter provides otherwise. Likewise, the user may Claim before the Spanish Agency for Data Protection (AEPD), in the website www.aepd.es or by writing to the General Subdirectorate of Data Inspection of the AEPD, calle Jorge Juan, 6- 28001- Madrid, when you consider that SOLUCIONEC has violated the rights that are recognized by the applicable regulations on data protection. We keep your personal information so that you can use the SOLUCIONEC Services continuously and for the time necessary to fulfill the purposes described. Our activities evolve and our LEGAL NOTICE may change. We recommend that you visit us to see the most recent changes. Unless otherwise stated, our current LEGAL NOTICE will apply to all personal information we process about you and your profile. In any case, we are true to our word and in no case would we materially modify our policies or practices to make them less effective in protecting the personal information of our users collected in the past, unless we had the prior consent of the affected users. . The user must provide truthful information regarding her Personal Data and keep these data duly updated, and must communicate any modification that occurs in them through any of the channels indicated above. Users who provide false information may be excluded, without prejudice to other actions that proceed by law. The Website, and the services offered through it, are aimed at people over eighteen (18) years of age. In the event that SOLUCIONEC suspects, is aware at any time or becomes aware that a person under eighteen (18) years of age has registered to use the services offered in the website, it will immediately proceed to cancel the registration and prevent Access or the use of the services by said person. As detailed in this LEGAL NOTICE, we sometimes share personal information with third parties so that they can provide services on our behalf. If we transfer personal information received under the Privacy Shield to a third party, such third party's access, processing and disclosure of personal information will still comply with our Privacy Shield obligations, and we will remain responsible under the Privacy Shield for any breach of such obligations by the third party unless we prove that we are not responsible for the event that gave rise to the damage.
By using or accessing SOLUCIONEC services, both parties confirm their consent to these terms and conditions of the privacy policy.
Use of Cookies
A cookie is a small piece of text that the websites you visit send to the browser and allow the website to remember information about your visit, such as your preferred language and other options, which may facilitate your next visit and make the site you find it more useful. Cookies play a very important role, because without them he used a much more frustrating experience. You can reset and modify your cookie selection by clicking here.
We use session and third-party cookies to improve our services and display advertising related to your preferences so that the service can continue to be free through the analysis of your browsing habits. Session cookies are a type of cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example: a list of products purchased). Third party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies. If you continue browsing, we consider that you accept the use.
You can manage the configuration by accessing these links depending on the browser you use:
- Internet Explorer
- Chrome
- Safari (IOS): Edit › Preferences › Privacy › Block cookies (select "always").
- Mozilla Firefox
- Opera
- Android: Menu › More › Settings › Privacy settings.
Below I detail the third parties that can configure and access persistent cookies on your computer from our website:
- Google: Google uses cookies for various purposes, including remembering your SafeSearch preferences, increasing the relevance of the ads or web you see, counting the number of visits we receive to access a page, helping you register for our services and protect your data. You can see a list of the types of cookies used by Google, as well as discover how Google uses cookies in advertising.
- Facebook: Cookies allow us to make Facebook a better, faster and safer place. Cookies help us, to enable certain functions. Provide a more personalized experience Protect the security of your account, the accounts of others and Facebook. Improve, publish and recognize the ads you see on Facebook and other websites. Investigate, improve and understand the use received by our products and services and those of our partners. As indicated in our Data Use Policy, we use cookies to show you ads on and off Facebook. We do not use cookies to create a profile of your browsing behavior on third-party sites and show you ads. However, we may use anonymous or aggregate data to improve general advertising and study, develop or test new or existing products or currents services.
- Twitter: Twitter uses cookies and other similar technologies, as pixels or local storage, to give you a better, faster and safer experience. Here you can see some of the ways in which Twitter services (which include our different web pages, SMS, API, email notifications, applications, buttons, widgets and ads) use these technologies: to log in to Twitter, save your preferences, customize the content you want to see, protect it against spam and abuse, and show you more relevant ads.
By using SOLUCIONEC, you agree the use of cookies.
We use session and third-party cookies to improve our services and display advertising related to your preferences so that the service can continue to be free through the analysis of your browsing habits. Session cookies are a type of cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example: a list of products purchased). Third party cookies are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through the cookies. If you continue browsing, we consider that you accept the use.
You can manage the configuration by accessing these links depending on the browser you use:
- Internet Explorer
- Chrome
- Safari (IOS): Edit › Preferences › Privacy › Block cookies (select "always").
- Mozilla Firefox
- Opera
- Android: Menu › More › Settings › Privacy settings.
Below I detail the third parties that can configure and access persistent cookies on your computer from our website:
- Google: Google uses cookies for various purposes, including remembering your SafeSearch preferences, increasing the relevance of the ads or web you see, counting the number of visits we receive to access a page, helping you register for our services and protect your data. You can see a list of the types of cookies used by Google, as well as discover how Google uses cookies in advertising.
- Facebook: Cookies allow us to make Facebook a better, faster and safer place. Cookies help us, to enable certain functions. Provide a more personalized experience Protect the security of your account, the accounts of others and Facebook. Improve, publish and recognize the ads you see on Facebook and other websites. Investigate, improve and understand the use received by our products and services and those of our partners. As indicated in our Data Use Policy, we use cookies to show you ads on and off Facebook. We do not use cookies to create a profile of your browsing behavior on third-party sites and show you ads. However, we may use anonymous or aggregate data to improve general advertising and study, develop or test new or existing products or currents services.
- Twitter: Twitter uses cookies and other similar technologies, as pixels or local storage, to give you a better, faster and safer experience. Here you can see some of the ways in which Twitter services (which include our different web pages, SMS, API, email notifications, applications, buttons, widgets and ads) use these technologies: to log in to Twitter, save your preferences, customize the content you want to see, protect it against spam and abuse, and show you more relevant ads.
By using SOLUCIONEC, you agree the use of cookies.
